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Marsaxlokk Malta

                    Terms and Conditions

CANCELLATION POLICY (INTERNATIONAL):

Booking Amount : 50% of Land package cost and 100% visa cost. Balance payable 45 days before travel start date.

Cancellation Policy :

If you Cancel your Holiday 60 or more days before departure: 50% will be deducted

Between 59 to 45 days before departure: 70% will be deducted

Below 45 days before departure: 100% will be deducted. No refund. 

 

*The above is for land package only and on full cost of the tour amount. For flights , the policy of the carrier will apply. Ferries, buses and trains costs are non-refundable. 

CANCELLATION POLICY (INDIA):

Booking Amount : 50% of Land package cost and 100% visa cost. Balance payable 45 days before travel start date.

Cancellation Policy :

If you Cancel your Holiday 60 or more days before departure: 50% will be deducted

Between 59 to 45 days before departure: 60% will be deducted

Between 44 to 29 days before departure: 70% will be deducted

Below 29 days before departure: 100% will be deducted. No refund. 

 

*The above is for land package only and on full cost of the tour amount. For flights , the policy of the carrier will apply. Ferries, buses and trains costs are non-refundable. 

The above Policy is valid for all packages booked by Twilight Escapades. However, there could be changes in the above policies for different tour itineraries, destinations & period of travel. Please refer to your tour itinerary/proposal given by us. Your tour itinerary will contain it in the terms and conditions  section and that will govern your trip. However, in the absence of the same, the terms & conditions given here on our website will apply.

OTHER TERMS & CONDITIONS:

-The company would not be responsible, under any circumstances, for any loss, damages, etc. that may be incurred or suffered by you if the information provided by you in the Registration/Visa Form turns out to be inaccurate/ incorrect. The company is just a facilitator for supporting your Visa application, the responsibility of obtaining the visa rests with you as the same is evaluated based on your credentials. Visa fee is non-refundable.

- On payment of the balance amount in full, you will receive your confirmation with the final itinerary. This confirmation will be valid for your travel on the tour. Your final documents will be issued, upon receiving your balance payment. It may be noted that the aforesaid payment does not include anything not specified in the itinerary of the tour.

- The company reserves the right to cancel any tour prior to the departure, without assigning any reason. In such situations, we will organize the tour on a different date and make your bookings for the same if the alternate tour date is acceptable to you. In case it is not, we will refund the entire amount due and payable to you. However, you will not be entitled to claim any compensation. The company cannot take responsibility for any cost or any fees relating to the issuance and or cancellation of air tickets or other arrangements not done through the company.

- The company further reserves the right to change the itinerary and hotel, if necessary, in a similar category as discussed at the time of booking of the tour. The company further undertakes to provide all facilities and or inclusions committed to you at the time of booking of the tour.

- We or the supplier of the services in question could not, even with all due care, foresee or avoid; or if the change is due to unusual or unforeseeable circumstances beyond our control and the control of our suppliers, the consequences of which we or our suppliers could not have avoided even if all due care had been exercised. Examples include hostilities, political unrest, war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disasters, snow storms, flood, fire, epidemic or health risk, advice from an environmental health office or body, technical problems to transport, road traffic conditions, airport closures, adverse weather conditions or similar events beyond our control. This includes force majeure. a) Any natural calamities like a heat wave, heavy rain, floods, landslide, earthquakes, snowfall, extremely bad weather etc. b) Any delay or cancellation of flights, ferry, trains, bus etc. c) Medical problem, sickness, physical inability to manage with the itinerary or any other such matter. Such an inability shall not affect/ delay rest of the group on the tour per se. d) Lost luggage, loss of personal belongings and/ or theft etc. e) Change in foreign exchange rates after the declaration of the tour price.

- The booking conditions shall be governed by and construed in accordance with the laws of India. Any litigation arising under or concerning these booking conditions shall be subject to the jurisdiction of the courts of Gurgaon.

- In addition to our rights above, we may refuse to accept a booking or terminate your holiday in the following circumstances: a. If you fail to advise us in writing at, (or promptly after) the time of booking of any relevant medical condition or disability from which you suffer and for which you seek special assistance or attention from us or our suppliers; b. If, during the holiday, we reasonably consider that you are unable to cope with the demands of the holiday. c. If you act unreasonably and we reasonably consider that your actions or behaviour are likely to cause distress, damage, danger or annoyance to other customers, employees or third parties or to the property of any person.

- If you are prevented from travelling or from completing your holiday in the circumstances set out in above clause, our responsibility to you for your holiday will cease when we terminate the holiday.

- You will not be entitled to any refund where we terminate your holiday in the circumstances set out in this clause and we will not be liable to pay any compensation to you because of terminating your holiday.

- You are responsible for checking in for flights/buses/trains/airport transfers/sightseeing coaches and presenting yourself for all prebooked attractions whilst on holiday. The company cannot accept liability for clients missing flights because of late check-ins, delays or arrivals. For train ,buses and flights, pls take it up with the local supplier/carrier at the numbers provided. Any issue with your intercity/airport transfer will be also taken up by us with the concerned supplier. The liability is limited to the cost of the tour and will be compensated upon receiving the same from the supplier.  No other compensation will be provided

- You are responsible for joining our coach tours as per the pickup time is given on your confirmation. The company cannot accept liability for clients missing any component of your tour. No refunds will be given for any missed/delayed tour. 

- We are not a ticketing company, but a tour company. Your package is a compilation of hotels, sightseeing, inter-transfers, airport etc depending on the package we create for you and the same is accepted by you. Bifurcation of individual costs cannot be provided or entertained. Incase of additional activities chosen at a later stage to be added in the package, we will share our price for the same and you have a choice to accept or decline. Once selected and upon payment for the same, we will add it in your package.  

                       We service all seven continents

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